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Xero verify. Change the device you use for MFA
You can use your backup authentication method to log in to Xero until you're all set up. If you don't yet have a new device, find out how to set up MFA without a smartphone or tablet. Wait 15 minutes then try logging in again. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Overview Fix a problem setting up or logging in with multi-factor authentication MFA. Understand how to use QR codes and authenticator apps.
What to do if you lose your authentication device or are locked out of Xero. You can't download Xero Verify Check your device's operating system. You don't receive an email with a confirmation code After you add a backup email address, Xero sends you an email containing a code to confirm your address.
If you don't receive an email, try these fixes: Check you entered the right email address. If not, click Entered the wrong email address? See if the email went to your spam folder.
Wait a couple of minutes, then refresh your email inbox. To fix, you can: Start the set-up process again Generate a new email by clicking Entered the wrong email address?
Check your device settings to make sure notifications are turned on for your device and Xero Verify. If you haven't, you can do this in your device's Settings , under Focus. This forced feature is trash.
There are other ways to log into Xero, using your backup email or the security questions, so if you don't have your phone handy, you'll always be able to log in to Xero. The following data may be collected and linked to your identity:. The following data may be collected but it is not linked to your identity:. Privacy practices may vary, for example, based on the features you use or your age. Learn More. App Store Preview. Description At Xero, protecting your data is fundamental to everything we do.
Sep 28, Version 1. Ratings and Reviews. App Privacy. Information Seller Xero Ltd. Size 8. Category Finance. Under Additional Security , next to Multi-factor authentication , click Set up. This will take you to the start of the MFA process. When prompted to choose an authenticator app, select Use my own app. In a separate tab on your web browser, go to the Authy website and follow the steps to download Authy to your desktop.
When you enter a phone number, you can select how you receive the verification code. Then, enter the code to get into Authy. Add Xero as an account within Authy.
To find the code or key, return to Xero and click Can't scan the QR code? Enter a setup key instead. Next to Setup Key , click Copy.
Go back to the Authy app, click on the plus icon to add an account. Paste the code or key and click Add Account. As Xero doesn't appear on the options to choose from, we need to create it. Select one of the options, for example Generic Blue , then to rename it type 'Xero' in the Account Name field at the top of the screen. Select 6-digit as the token length, and click Save. Once Authy is generating codes, return to Xero and click Enter Code.
Follow these steps to change the app you use. Log in to Xero using a web browser. Under Additional Security , click Change in the Connected device section. Choose an authentication method, then follow the steps on screen to authenticate yourself. Choose an authenticator app.
Follow the steps on screen to install or set up the app. Next to Backup email address , click Change. Enter your new backup email address, then click Continue. Go to the inbox for your new backup email address and open the email from Xero. Enter the code shown in the email, then click Confirm.
The backup method options are: Use a backup email address. Answer security questions.
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